This video gives an overview to help you understand the basics on how to use Hitched.
Watch this video in its ENTIRETY. Take notes, and throughout the video make sure that you know how to have successful sales conversations, schedule tours, and report tour outcomes.
After watching this video, you and your team should be able to confidently answer the following questions located below the video.
HITCHED BASICS QUIZ
(YOU SHOULD BE ABLE TO CONFIDENTLY ANSWER THE FOLLOWING QUESTIONS AFTER WATCHING THE WALKTHROUGH VIDEO)
What is Slack?
A) Where I communicate with engaged couples to schedule tours
B) Where I communicate with the Hitched Team to ask questions, schedule meetings, and get support
C) Where I can share the awesome results I’ve been receiving while using the system
D) Both B & C
Where do I communicate with the Hitched Team if I need support?
A) Send an email to [email protected]
B) Lead Connector
C) Hitched
D) Inside of my designated Slack Channel
Where do you communicate with leads and schedule tours?
A) Hitched
B) Lead Connector
C) Slack
D) WeddingWire & The Knot
E) Both A & B
What is the difference between Lead Connector and Hitched?
A) They’re 2 entirely separate systems used for different things
B) Hitched is to be used on the computer and Lead Connector is on the Phone
When do you take action to send messages?
A) Every time I get a new lead
B) When someone responds to me
C) Whenever I get a new lead from WeddingWire and/or The Knot
If someone responds saying, "we actually just booked another venue, sorry!", what should you do?
A) Add the tag lost, then change the opportunity to be marked as lost
B) Don't do anything
C) Respond using the template titled "Client is No Longer Interested" and enable DND for the contact
D) Tell the client that the venue they chose is terrible and that you didn't want to do business with them anyways.
When a client responds "Hi, thanks for sending the information. We'll get back to you if we have any questions". What should you do?
A) Put the contact on DND
B) Add the tag Not Yet Ready to the contact
C) Respond by saying "sounds great! looking forward to hearing from you".
D) Don't respond or take action
When a client responds “Hi, my Fiancé is in the Army and is overseas. He’ll be back in 3 months and that’s when we’re planning to start touring venues, could you reach out to us then?” What should you do?
A) Add the tag “Not Yet Ready” and schedule a message to go out in 3 months to follow up with them.
B) Put the contact on DND
C) Respond “Absolutely! Don’t hesitate to reach out if you have any questions you’d like me to address before then!”
D) Don’t respond anything
E) Both A & C
How do you report the outcome of a tour?
A) Drag and drop the lead to Did Not Book in the opportunities stage of the pipeline
B) Open the email that I receive approximately 1 hour after the tour asking me to report the tour outcome
C) Click the link in the email and report the tour outcome and provide detailed notes about the couple and how the tour went
D) Do nothing and let them sit in the “awaiting tour outcome” stage of the sales pipeline.
E) Both B & C
F) None of the above
How do you report a new booking?
A) Do nothing and send the lead automated messages asking them if they’d like to book
B) Put the contact on DND
C) Book the contacts wedding date in the bookings calendar
D) Move the contact to the booked stage in the sales pipeline and update their lead value to reflect what amount they booked for
E) None of the above
F) Both C & D